Returns & Exchanges Policy

Effective Date: June 2026
Last Updated: June 2026

At DosRaíces, we want every customer to feel confident in their purchase.

This policy explains how returns, exchanges, refunds, and sizing-related requests are handled.

1. Who We Are

DosRaíces LLC
Wyoming, United States
Website: www.dosraicesglobal.com
Customer Support: support@dosraicesglobal.com

2. Our Commitment

Because DosRaíces offers unisex sizing, youth sizing, football-inspired fits, and serves international customers, we strive to provide a transparent and customer-focused exchange experience.

3. Return Eligibility

Items must be:

  • Unworn

  • Unwashed

  • Unused

  • In original packaging

  • With original tags attached

  • Free from odors, stains, damage, or alterations

4. Return Window

Return and exchange requests must be submitted within 30 days of delivery.

5. Size Exchanges

DosRaíces prioritizes size exchanges whenever inventory is available, including adult and youth sizing adjustments.

6. Exchange Eligibility

Exchanges may be approved for size issues, manufacturing defects, printing defects, stitching issues, and fabric flaws.

Photographs may be required.

7. Non-Returnable Items

The following items are generally not eligible for return unless defective:

  • Final Sale products

  • Clearance items

  • Customized products

  • Personalized items

  • Gift cards

8. Damaged or Incorrect Orders

Customers must report incorrect, damaged, or defective items within 7 days of delivery.

Customers may be required to provide photographs and order details.

9. Return Process

Step 1: Contact support@dosraicesglobal.com.
Step 2: Receive approval and return instructions.
Step 3: Ship the item according to the provided instructions.
Step 4: Receive an approved exchange, refund, or store credit after inspection.

10. Return Shipping Costs

Customers are generally responsible for return shipping costs unless the issue resulted from a DosRaíces fulfillment error, defect, or incorrect shipment.

11. Refunds

Approved refunds will be issued to the original payment method, including Shopify Payments, Shop Pay, PayPal, Apple Pay, or Google Pay.

Refund processing may take 5–10 business days after approval.

12. Store Credit

Customers may choose store credit instead of a refund where available.

13. International Returns

International customers may be responsible for return shipping costs, customs fees, import duties, and carrier charges unless the return is due to a DosRaíces error.

14. Amazon MCF Fulfillment

DosRaíces may utilize Amazon Multi-Channel Fulfillment (MCF).

All returns remain governed by the DosRaíces Returns & Exchanges Policy and should be initiated through DosRaíces support, not Amazon.

15. Limited Drop Products

Limited edition products and cultural drops may have restricted exchange availability due to inventory limitations.

Refunds, store credit, or alternative resolutions may be offered where replacement inventory is unavailable.

16. Fraud Prevention

DosRaíces reserves the right to refuse excessive returns, investigate suspicious activity, and reject fraudulent claims.

17. Customer Satisfaction

Customers are encouraged to review the DosRaíces Size Guide before purchasing.

Support is available for fit guidance, youth sizing, unisex sizing, and product recommendations.

18. Policy Updates

DosRaíces may update this policy periodically.

Updated versions will be posted with a revised effective date.

19. Contact Us

DosRaíces LLC
Website: www.dosraicesglobal.com
Customer Support: support@dosraicesglobal.com

Wear Your Roots

Every jersey represents a story. Our goal is to ensure your DosRaíces experience reflects the same care, quality, and pride that goes into every product we create.